The customer has the right to cancel any order placed where possible. However due to the nature of the business and dispatch times the company will not allow cancelation of orders once the product has been dispatched and is therefore outside of our control. In such instances the customer will incur the cost of returning the products at which point the request will be completed. All services such as bespoke items whether it be “special order” items or “engraving” or items with health and hygiene implications such as “ear rings” must be cancelled 24 hours before the service/product is undertaken/dispatched. Any and all form of contact listed on our “contact us” page of the website will be an accepted method of order cancellation subject to written confirmation from the company.
You the consumer accept full responsibility for the cost and safe return of any item of which you require an exchange or refund. As such the company accept no liability for said items until safely received on the companies registered premises. All items listed above ie. Special order items, ear rings and all services such as engraving cannot be exchanged or refunded after dispatch and require cancellation explained in previous paragraph. The company reserves the right to refuse all exchanges or refunds requested after 30 days of the order being dispatched, however the company can issue such exchanges and refunds at its own discretion. All items returned for exchange or refund are subject to thorough examination of condition. The company reserves the right to refuse all returned items if deemed not to be in the same condition supplied to the customer. Items returned for exchange/ refund will be dealt with as quickly and error free as possible. However the company makes no guarantee that error will not occur and you therefore indemnify the company of liability for such errors. All items received by the company will be processed within 30 days. Postage costs are only refunded to you by the company when either an error has occurred of which we accept responsibility or the product/ service is faulty.